Q. I read on a pamphlet published by Bikur cholim, that when during Shabbos one visits a patient on a high floor of an hospital, for the needs of the patient, when no other option is available one may ask a non-Jew directly to press the button on the elevator for the desired floor. Is that acceptable?
A. Horav Shlomo Miller's Shlit'a opinion is that if indeed the needs of the patient to be visited are great and a significant relief will be attained by the visit, one may be lenient.
Rabbi A. Bartfeld as advised by Horav Shlomo Miller and Horav Aharon Miller Shlit'a
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